A high-net-worth New York couple with several properties and active philanthropic commitments was spending too much time managing household and entity-level bills. They wanted a reliable way to handle day-to-day financial administration and gain clearer insight into spending, while reducing the risk of missed payments or errors.
Here are some advantages they gained by using dedicated bill pay and bookkeeping support coordinated by Avala Family:
Avala Family met with the couple to understand their current bill pay process, volume of transactions and preferred level of involvement. Together, they cataloged accounts, entities, payees and recurring obligations, then defined priorities for reporting and access. Avala Family introduced experienced back-office providers with a strong focus on security and family office workflows and helped the couple select the provider best suited to their needs.
The chosen provider managed onboarding for bill pay and bookkeeping services. They set up secure connections to relevant accounts and created categories that matched how the couple thought about their spending. Monthly and quarterly reporting templates were then established. Approval thresholds and exception-handling processes were documented so everyone understood who approved payments and when they were executed.
Once the new structure was in place, routine bills flowed directly through the back-office platform. Unusual bills were forwarded to the administrator for review and processing under the agreed guidelines. The couple received reports summarizing spending by account and category, as well as year-end planning and tax preparation. Avala Family remained involved to review reports and coordinate with the accountant and attorney as needed.