Coordinated Support for an Aging Couple

An aging ultra-high-net-worth couple with several properties and long-standing advisor relationships had historically managed their own finances. Health concerns made it harder to stay on top of bills and communications and their family wanted a more structured approach.

Partnering with Avala Family provided several advantages:

  • Bills and recurring obligations followed a defined process rather than relying on memory.
  • Key financial and legal documents were organized in one secure location.
  • High-level reports gave both the couple and their descendants a transparent picture of assets and cash flows.
  • Trusted advisors could access cleaner data, improving planning and tax work.
  • The couple maintained decision-making authority with less day-to-day administrative burden.
  • There was a transparent plan for how financial responsibilities would transition over time.

Discovery

Avala Family began by listening to the couple and their descendants to identify immediate pain points. The firm worked with the existing advisory team to compile a full inventory of assets and obligations. Gaps in processes, such as inconsistent bill payment, were noted for discussion.

Tailored Strategy

With this baseline in place, Avala Family helped:

  • Introduce a bill pay and bookkeeping provider suited to the couple’s volume and complexity.
  • Establish a secure digital vault for key documents, with role-based access for the couple and selected family members.
  • Define a regular reporting package that highlighted upcoming items requiring attention.​

The strategy respected the couple’s desire for control while giving their children enough visibility to support them if needed.

Monitoring and Support

Once the new structure was implemented, routine bills followed the agreed process. The couple received clear summaries, allowing them to focus on larger decisions. Avala Family led periodic review meetings with the couple and their children. They also coordinated with the attorney and accountant when updates were needed. This framework reduced stress for the couple and clarified responsibilities for the next generation.